Refund & Cancellation

Last updated: April 02, 2026

This Refund and Cancellation Policy explains how refunds and cancellations are handled for PushSignal, a SaaS platform operated by PRGPSL (Parag Porwal Software Lab).

This policy applies to purchases made directly through PushSignal on our website. Other purchase routes or third‑party marketplaces may have separate refund and cancellation rules.

• Business Information
  • PushSignal is operated by PRGPSL (Parag Porwal Software Lab).
  • Business Address: F-54 Near UIT Office, Subhash Nagar, Bhilwara, Rajasthan, 311001, India.
  • Support Email: hello@pushsignal.prgpsl.com
• SaaS Subscription Model and Free Trial
  • PushSignal offers a free trial by default upon registration for evaluation purposes.
  • Paid plans provide access to extended features, higher limits, and additional tools.
  • Paid plans do not auto‑renew and are active only for the service period covered by your purchase.
• Free Trial Access
  • Free trial access is provided for evaluation and may be limited by time, features, usage, or other technical constraints.
  • You may stop using the free trial at any time and are not required to pay for it.
  • We may suspend or modify free trial access if abuse, spam, or technical misuse is detected.
• Cancelling or Ending Your Use
  • You may stop using PushSignal at any time.
  • Remaining access to paid features continues only for the active service period unless suspended or terminated earlier under our Terms and Conditions.
  • After the active period ends, continued access to paid features may require a fresh purchase or manual renewal.
• Refunds for Paid Plans
  • Because PushSignal is a digital software service, payments made for activated plans are generally non‑refundable.
  • Once PushSignal has granted access to a paid plan or the service period has begun, refund requests are typically not accepted.
  • We may, at our sole discretion, review refund requests in exceptional cases such as:
    • Duplicate or accidental overpayment.
    • Technical billing errors caused by our systems.
    • Service‑related issues that significantly prevented usable access to the purchased plan.
• How to Request a Refund
  • To request a refund, contact PushSignal support at hello@pushsignal.prgpsl.com.
  • Please include:
    • Your account details.
    • The plan and period you purchased.
    • The date and method of payment.
    • A brief reason for your refund request.
  • We may verify your account status, payment record, and service usage before deciding on a refund.
  • If approved, any refund will be processed using the same payment method where possible, and may take several business days to appear in your account.
• No Refund for Content or Subscriber Data
  • Refunds are for service access only and do not apply to:
    • Content you have created or sent, such as notifications, campaigns, or messages.
    • Subscriber data, segments, automations, or analytics you have generated.
  • Once you send notifications or interact with your subscribers, those actions cannot be undone or refunded.
• Free Trial Ending and Plan Upgrade Path
  • At the end of the free trial, you may:
    • Stops using the service.
    • Continue using any available free features.
    • Purchase a paid plan from the pricing section on the website.
  • Upgrading to a paid plan does not automatically cancel or refund a free trial.
• Plan Downgrading or Changing
  • You may choose to downgrade or switch plans at any time according to the options available on the website.
  • Plan changes may affect feature availability, limits, pricing, and billing terms.
  • Fees already paid for an active plan are not refundable simply because you later decide to change or downgrade that plan.
• Termination and Suspension
  • We may suspend or terminate your account or paid access if you violate our Terms and Conditions, Acceptable Use Policy, or if your activity involves abuse, spam, or technical misuse.
  • In such cases, no refund is guaranteed for the remaining portion of any paid plan.
  • We may also suspend or terminate access in case of repeated technical abuse, security risk, or other serious operational concerns.
• Policy Updates
  • We may update this Refund and Cancellation Policy from time to time.
  • Changes will be effective from the date posted on this page unless otherwise stated.
  • Your continued use of PushSignal after updates are posted may be treated as acceptance of the revised policy, to the extent permitted by law.
• Contact Us
  • If you have questions about this Refund and Cancellation Policy, you may contact:
  • PushSignal | A platform by PRGPSL (Parag Porwal Software Lab)
  • F-54 Near UIT Office, Subhash Nagar, Bhilwara, Rajasthan, 311001, India
  • Email: hello@pushsignal.prgpsl.com